TY  - BOOK
AU  - Niven, Paul R,
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 0471423289
U1  - 352.357 NIV 2003 
PY  - 2003///
CY  - Hoboken, N.J. ; , [Great Britain]
PB  - Wiley
KW  - Total quality management in government
KW  - Administrative agencies
KW  - Management
KW  - Evaluation
KW  - Nonprofit organizations
KW  - Benchmarking (Management)
KW  - Performance standards
KW  - Organizational effectiveness
KW  - Measurement
N1  - Includes bibliographical references and index
ER  -