Niven, Paul R, <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven. 
 - Hoboken, N.J. ;   [Great Britain] :  Wiley,  c2003. 
 - xiv, 305 p. :   ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471423289 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government<br/>Administrative agencies --Management--Evaluation<br/>Nonprofit organizations --Management --Evaluation<br/>Benchmarking (Management)<br/>Performance standards<br/>Organizational effectiveness --Measurement
<br/><br/><label>Dewey Class. No.: </label>352.357 NIV 2003