TY  - BOOK
AU  - Weaver,Charles N.
TI  - Managing the four stages of TQM: how to achieve world-class performance 
SN  - 9839156055
PY  - 1996///
CY  - Kuala Lumpur
PB  - Syarikat First Agency
KW  - Total quality management
KW  - Organizational change
N1  - Includes index
ER  -