McNabb, David E.

Knowledge management in the public sector : a blueprint for innovation in government David E. McNabb. - Armonk, N.Y. : M.E. Sharpe, 2007 - xvii, 325 p. : ill. ; 24 cm.

Includes bibliographical references (p. 291-302) and index.

Historical foundations of KM -- KM : a self-regulating social system -- The technology and processes subsystem -- Knowledge processes and policy directives -- Principles and processes in implementing KM -- Building a collaborative learning culture -- KM and organizational learning -- KM and innovation in government -- Knowledge management in the public sector -- The public-sector chief knowledge officer -- Knowledge management at NASA / Edward Hoffman, Jon Boyle, and Anthony J. Maturo -- KM at the army's communications-electronics command / Susan L. Kappi -- KM at the Virginia Department of Transportation / Maureen L. Hammer -- Conclusion : knowledge management's role in the drive to transform government.

9788120332287 0765617277 9780765617279


Knowledge management
Organizational learning
Public administration--Information technology--Case studies
Electronic government information--Case studies