TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone 
T2  - McGraw-Hill professional education series
SN  - 0071416412
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management
KW  - Supervision of employees
KW  - Problem employees
ER  -