Brinkman, Rick. <br/><br/>
Dealing with difficult people :  24 lessons for bringing out the best in everyone / 
Rick Brinkman, Rick Kirschner. 
 - New York :  McGraw-Hill,  2003. 
 - ix, 48 pages ;  23 cm. 
 - McGraw-Hill professional education series. .
<br/><br/><label>ISBN: </label>0071416412 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Personnel management.<br/>Supervision of employees.<br/>Problem employees.