TY  - BOOK
AU  - Zainuddin Zakaria
AU  - Ziadatul Hidayah Zakaria
TI  - Tip menawan hati pelanggan
SN  - 9789833586219
U1  - 658.812 
PY  - 2008///
CY  - Kuala Lumpur
PB  - Pts Professional Publishing Sdn Bhd
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
N1  - Mengandungi indeks
UR  - http://pts.com.my/index.php/buku/2507/
ER  -