The 5 essential people skills :  how to assert yourself, listen to others, and resolve conflicts / 
Dale Carnegie Training. 
 - New York :  Fireside  2009 
 - viii, 240 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>9781416595489 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Interpersonal communication.<br/>Assertiveness (Psychology)<br/>Communication.
<br/><br/><label>Dewey Class. No.: </label>158.2