TY  - BOOK
AU  - Kash,Rick
AU  - Calhoun,David
TI  - How companies win: profiting from demand-driven business models no matter what business you’re in 
SN  - 9780062000453
U1  - 658.4012 
PY  - 2010///
CY  - New York
PB  - Harpercollins Publishers
KW  - Organizational change
KW  - Organizational effectiveness
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Customer services
KW  - Management
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -