TY - BOOK AU - Drucker,Peter F. ED - Leader to Leader Institute. TI - The five most important questions self assessment tool: facilitator's guide SN - 9780470531235 U1 - 658.048 PY - 2010/// CY - San Francisco, Calif. PB - Jossey- Bass KW - Nonprofit organizations KW - Management KW - Evaluation KW - Organizational effectiveness KW - Total quality management ER -