TY  - BOOK
AU  - Bernoff,Josh
AU  - Schadler,Ted
TI  - Empowered: unleash your employees, energize your customers, transform your business / 
SN  - 9781422155639
PY  - 2010///
CY  - Boston, MA
PB  - Harvard Business School Publishing
KW  - Business enterprises --
KW  - Technological innovations
KW  - Customer services --
KW  - Online social networks --
KW  - Economic aspects
KW  - Technological innovations --
KW  - Management
N1  - Includes bibliographical references and indexes; Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered
ER  -