Bernoff, Josh. <br/><br/>
Empowered :  unleash your employees, energize your customers, transform your business /  
Josh Bernoff, Ted Schadler. 
 - 4th ed. 
 - Boston, MA:  Harvard Business School Publishing,  2010. 
 - 252 ms.,  24 cm. 
<br/><br/>Includes bibliographical references and indexes 
<br/><br/>Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered 
<br/><br/><label>ISBN: </label>9781422155639 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises -- --Technological innovations<br/>Customer services -- --Technological innovations<br/>Online social networks ----Economic aspects<br/>Technological innovations -- --Management