TY  - BOOK
AU  - Bly,Robert W.
AU  - Kelly,Regina Anne
TI  - The Encyclopedia of Business Letters, Faxes, and E-Mail: Features Hundreds of Model Letters, Faxes, and E-Mail to Give Your Business Writing the Attention It Deserves / 
SN  - 9789833831081
U1  - 651.75 
PY  - 2009///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Commercial correspondence
KW  - Handbooks, manuals, etc
KW  - Memorandums
KW  - Electronic mail messages
KW  - Facsimile transmission
N1  - Includes index
ER  -