Sheth,Jagdish N. <br/><br/>
Customer Relationship Management : Emerging Concepts, 

 -  Tata Mcgraw Hill  2001 
 - 25 CM, 544 MS 
<br/><br/><label>ISBN: </label>9780070435049 
<br/><br/><label>Dewey Class. No.: </label>658.812 SHE 2001 C.2