Fournies, Ferdinand <br/><br/>
Why Customers Don'T Do What You Want Them To Do : 24 

 -  Mc Graw Hill  2003 
 - 23 CM 
<br/><br/>includes index 
<br/><br/><label>ISBN: </label>71417508 
<br/><br/><label>Dewey Class. No.: </label>R 658.81 FOU 2003 C.1