Barnes, James G. <br/><br/>
Secrets of customer relationship management :  it's all about how you make them feel / 
James G. Barnes. 
 - New York :  McGraw-Hill,  2001 
 - xviii, 316p. :  ill. ;  24cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0071362533:  RM 24.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812