TY  - BOOK
AU  - Armistead, Colin (Ed.)
TI  - The Future Of Services Management
SN  - 749410647
U1  - 658.812 FUT 1994 
PY  - 1994///
PB  - Kogan Page ; Cranfield University School Of Management
N1  - CRANFIELD MANAGEMENT RESEARCH SERIES
ER  -