Armistead, Colin (Ed.) <br/><br/>
The Future Of Services Management. 

 -  Kogan Page ; Cranfield University School Of Management  1994 
 - 245 P. 23 CM. 
<br/><br/> CRANFIELD MANAGEMENT RESEARCH SERIES 
<br/><br/><label>ISBN: </label>749410647 
<br/><br/><label>Dewey Class. No.: </label>658.812 FUT 1994