TY  - BOOK
AU  - Denton, D. Keith.
TI  - Quality Service : How America'S Top Companies Are Com-
SN  - 9838992402
U1  - 658.812 DEN 1994 C.1 
PY  - 1994///
PB  - S.Abdul Majeed
N1  - KOPERASI KEDAI BUKU UNIVERSITI MALAYA
ER  -