Gerson, Richard F. <br/><br/>
Measuring Customer Satisfaction 

 -  Kogan Page  1994 
 - 144 P. 21 CM. 
<br/><br/>KOPERASI KEDAI BUKU UNIVERSITI MALAYA 
<br/><br/><label>ISBN: </label>749412593 
<br/><br/><label>Dewey Class. No.: </label>658.812 GER 1994