Ross, Joel E. <br/><br/>
Total Quality Managenent : Text, Cases And Readings. 

 -  Kogan Page  1994 
 - XI, 465 P. 23 CM. 
<br/><br/><label>ISBN: </label>749413468 
<br/><br/><label>Dewey Class. No.: </label>658.562 ROS 1994