Smith, Ian <br/><br/>
Meeting Customer Needs 

 -  Butterworth Heinemann  1994 
 - XIV, 185 P. 23 CM. 
<br/><br/> KOPERASI KEDAI BUKU UNIVERSITI MALAYA 
<br/><br/><label>ISBN: </label>750606681 
<br/><br/><label>Dewey Class. No.: </label>658.8 SMI 1994