Tenner, Arthur R. <br/><br/>
Total Quality Management : Three Steps To Continuous 

 -  Addison-Wesley  1992 
 - XVII, 266 P. 24 CM. 
<br/><br/><label>ISBN: </label>201563053 
<br/><br/><label>Dewey Class. No.: </label>658.562 TEN 1992