TY  - BOOK
AU  - Balle, Michael.
TI  - The Business Process Re-Engineering Action Kit : A Five
SN  - 749417544
U1  - 658.4063 BAL 1995 
PY  - 1995///
PB  - Kogan Page
N1  - KOPERASI KEDAI BUKU UNIVERSITI MALAYA
ER  -