TY  - BOOK
AU  - Cortada, James W.
TI  - TQM for information systems management: : quality practices for continuous improvement / 
SN  - 0071133968
U1  - 658.4038011 
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Information resources management
ER  -