TY  - BOOK
AU  - Wellington,Patricia
TI  - Kaizen strategies for customer care: how to create a powerful customer-care program-and make it work 
SN  - 027361472X
U1  - 658.812 
PY  - 1995///
CY  - London
PB  - Pitman Pub.
KW  - Customer relations
KW  - Customer services
N1  - Includes index
ER  -