TY  - BOOK
AU  - Flanigan,Eileen M.
AU  - Scott,Jon
TI  - Process improvement : : how to enhance your organisation's effectiveness / 
SN  - 0749418893 (pbk.):
U1  - 658.562 
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Reengineering (Management)
KW  - Organizational change
ER  -