TY - BOOK AU - Lewicki,Roy J. AU - Hiam,Alexander AU - Olander,Karen Wise TI - Think before you speak : : the complete guide to strategic negotiation / SN - 0471013218 : U1 - 658.4 PY - 1996/// CY - New York PB - John Wiley & Sons KW - Negotiation in business KW - Negotiation N1 - Includes index ER -