TY  - BOOK
AU  - Wolkins,D.Otis
TI  - Total quality: a framework for leadership 
T2  - Management master series
SN  - 1563271540
U1  - 658.4092 
PY  - 1996///
CY  - Portland, Or.
PB  - Productivity Press
KW  - Total quality management
KW  - Leadership
ER  -