Albrecht, Karl,  1941- <br/><br/>
Delivering customer value :  it's everyone's job / 
Karl Albrecht 
 - Portland, Or. :  Productivity Press,  1995. 
 - viii, 55 p.;  21 cm. 
 - Management master series. .
<br/><br/><label>ISBN: </label>1563271486 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812