Michaelson, Gerald A. <br/><br/>
Building Bridges To Customers / 
Gerald A. Michaelson 
 - Portland :  Productivity Press,  1995. 
 - viii, 69 p.:  21 cm. 
<br/><br/><label>ISBN: </label>1563271478 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Consumer relations
<br/><br/><label>Dewey Class. No.: </label>658.812