TY  - BOOK
AU  - Griffiths,David N.
TI  - Implementing quality with a customer focus
SN  - 0873891104
U1  - 658.562 
PY  - 1990///
CY  - Milwaukee, Wis.
PB  - Quality Press
KW  - Gas industry
KW  - Management
KW  - Case studies
KW  - Quality control
KW  - Customer services
N1  - Biliograpahy : p. 185-188
ER  -