Griffiths, David N.,  1935- . <br/><br/>
Implementing quality with a customer focus / 
David N. Griffiths. 
 - Milwaukee, Wis. :  Quality Press,  1990. 
 - 210p. :  ill. ;  23cm. 
<br/><br/>Biliograpahy : p. 185-188. 
<br/><br/><label>ISBN: </label>0873891104 052791648X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gas industry--Management--Case studies.<br/>Gas industry--Quality control--Case studies.<br/>Gas industry--Customer services--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.562 
<br/><br/><label>Gov. Doc. Class. No.: </label>658.562 GRI 1990