TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management : : text, cases, and readings 
SN  - 0749413468 (pbk.)
U1  - 658.562 
PY  - 1994///
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Case studies
N1  - Includes index; Includes bibliographies
ER  -