Ross, Joel E. <br/><br/>
Total quality management :   text, cases, and readings / 
by Joel E. Ross 
 - 2nd ed. 
 - London :  Kogan Page,  1994. 
 - xi, 465 p.:  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/>Includes bibliographies 
<br/><br/><label>ISBN: </label>0749413468 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562