TY  - BOOK
AU  - Chang,Zeph Yun
AU  - Yong,Yeong Wee
AU  - Loh,Lawrence
TI  - The quest for global quality: a manifestation of total quality management by singapore airlines 
SN  - 0201420872:
U1  - 387.70655957 22
PY  - 1996///
CY  - Singapore
PB  - Addison-Wesley Pub.
KW  - Aeronautics, Commercial
KW  - Management
KW  - Singapore
KW  -  Airlines
KW  - Singapore Airlines
N1  - Includes index
ER  -