TY  - BOOK
AU  - Kanji,Gopal K.
AU  - Asher,Mike
TI  - 100 methods for total quality management
SN  - 0803977468
PY  - 1996///
CY  - London
PB  - Sage Pub.
KW  - Total quality management
KW  - SPKAL
N1  - Includes bibliographical references and index
ER  -