Kanji, Gopal K. 100 methods for total quality management / One hundred methods for total quality management Gopal K. Kanji, Mike Asher. - London : Sage Pub., 1996. - 237p. : ill. ; 24cm. Includes bibliographical references and index. ISBN: 0803977468 0803977476 Subjects--Topical Terms: Total quality management. Index Terms--Curriculum Objective: SPKAL