Capezio, Peter. <br/><br/>
Taking the mystery out of TQM :  a practical guide to total quality management / 
by Peter Capezio and Debra Morehouse. 
 - 2d ed. 
 - Franklin Lakes :  Career Press,  1995. 
 - 342p. :  ill. ,;   26 cm. 
<br/><br/><label>ISBN: </label>1564141977 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management