Milakovich, Michael E. <br/><br/>
Improving Service Quality : Achieving High Performance 

 -  St. Lucie Press  1995 
 - XX, 258 P. 23 CM. 
<br/><br/><label>ISBN: </label>188401545X 
<br/><br/><label>Dewey Class. No.: </label>658.812 MIL 1995