Oakland, John S. <br/><br/>
Cases In Total Quality Management. 

 -  Butterworth-Heinemann  1994 
 - XXII, 271 P. 24 CM. 
<br/><br/><label>ISBN: </label>750615656 
<br/><br/><label>Dewey Class. No.: </label>658.562 OAK 1994 C.2