Cohen, Steven. <br/><br/>
Total Quality Management In Government : A Practical 

 -  Jossey-Bass  1993 
 - XXII, 228 P. 24 CM. 
<br/><br/><label>ISBN: </label>1555425399 
<br/><br/><label>Dewey Class. No.: </label>350.0078 COH 1993