TY  - BOOK
AU  - Duncan, William L.
TI  - Total Quality : Key Terms And Concepts
SN  - 081447876X
U1  - R 658.56203 DUN 1995 
PY  - 1995///
PB  - Amacom
N1  - KOPERASI KEDAI BUKU UNIVERSITI MALAYA
ER  -