Stamatis, D.H. <br/><br/>
Total Quality Service : Principles, Practices, And 

 -  St. Lucie Press  1996 
 - XVI, 318 P. 24 CM. 
<br/><br/><label>ISBN: </label>1884015832 
<br/><br/><label>Dewey Class. No.: </label>658.812 STA 1996