TY  - BOOK
AU  - Chang,Richard Y.
AU  - Kelly,P.Keith
TI  - Satisfying internal customers first!: a practical guide to improving internal and external customer satisfaction 
T2  - Quality improvement series
SN  - 074941653X
U1  - 658.812 
PY  - 1995///
PB  - Kogan Page
KW  - Customer services
KW  - Consumer satisfaction
ER  -