Chang, Richard Y. <br/><br/>
Satisfying internal customers first! :  a practical guide to improving internal and external customer satisfaction / 
Richard Y Chang, P Keith Kelly 
 -  Kogan Page,  1995. 
 - vii, 104 p. :   ill.;  25 cm. 
 - Quality improvement series .
<br/><br/><label>ISBN: </label>074941653X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812