TY  - BOOK
AU  - Chang, Richard Y.
TI  - Improving Through Benchmarking : A Practical Guide
SN  - 749416556
U1  - 658.562 CHA 1995 C.3 
PY  - 1995///
PB  - Kogan Page
N1  - KOGAN PAGE QUALITY IMPROVEMENT SERIES
ER  -