Chang, Richard Y. <br/><br/>
Improving Through Benchmarking : A Practical Guide 

 -  Kogan Page  1995 
 - VIII, 106 P. : ILL. 25 CM. 
<br/><br/> KOGAN PAGE QUALITY IMPROVEMENT SERIES 
<br/><br/><label>ISBN: </label>749416556 
<br/><br/><label>Dewey Class. No.: </label>658.562 CHA 1995 C.3