Peters, Glen. <br/><br/>
Benchmarking customer service /  
Glen Peters 
 - London :  Pitman Publishing,  1994. 
 - viii, 217 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/>Bibliography : p. 211-212 
<br/><br/><label>ISBN: </label>0273610694 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Arjunan Subramaniam<br/>Consumer satisfaction<br/>Benchmarking (Management).
<br/><br/><label>Dewey Class. No.: </label>658.812