TY - BOOK AU - Leonard, Edwin C. AU - Hilgert, Raymond L. AU - Trusty, Kelly A. TI - Supervision: concepts and practices of management / SN - 9781285866376 U1 - 658.302 LEO 2006 PY - 2016/// CY - Boston, MA: PB - Cengage Learning, KW - Personal management KW - Supervision of employees N1 - Supervision management : overview and challenges -- Essentials of effective supervision -- Organizing, staffing, managing and measuring for success -- Controlling and managing performance and conflict ER -